Frequently Asked Questions

Ordering Requirements

Initial orders and re-orders have a minimum requirement of $150. All Post Office orders have a minimum order and re-order of $250. There is a $15 handling fee for Post Office orders. Minimum quantities must be met when ordering each item to receive the respective price break. When placing an order, be sure to state the item number, quantity desired, and the description of the item ordered. Always use your customer I.D. when ordering or corresponding. For international shipments, please provide us with the name and address of your freight forwarder. We reserve the right to correct any typographical errors. Specifications and prices are subject to change without notice.

Terms

All orders must be prepaid by credit card, unless you have been approved for credit and we have a signed and completed Credit Application from you. We require a minimum order of $250 to process credit. Please allow 4-6 weeks for the processing of your application. We accept all major credit cards. All orders from outside the continental United States must be prepaid.

Shipments

Shipping and insurance charges will be added to your invoice as all merchandise is shipped F.O.B. Fort lauderdale, Florida. All orders will be shipped the BEST WAY. Our traffic department has successfully negotiated the best possible rates and discounts for all of our customers. THE CARRIER IS YOUR AGENT AND CLAIMS MUST BE MADE DIRECTLY BY YOU TO THE CARRIER. Our liability ceases after we have the carrier's signed bill of lading of receipt. Our customer service department will make every effort to assist you when necessary.

Returns and Shortages

Our merchandise is not sold on approval or subject to return for credit or exchange. No merchandise will be accepted unless a return authorization number is issued. There will be a 10% restocking fee or a $15 minimum charge, whichever is greater. The customer pays shipping both ways. Shortage claims must be made within (5) days after receipt of shipment.